Washing instructions can be found on a label located on the inside of the product. Generally, our slippers can be machine washed at 30 degrees on a delicate programme. In order to prevent damage to the item, we recommend drying it horizontally on a flat surface, without wringing/bending it.

Only orders placed after registration are visible in your personal account.

For an order to be checked and processed on the same day, it must be placed by 9:30 a.m. Usually, an order is delivered within 2-3 working days after processing.

As indicated in the Terms and Conditions of Sale (https://www.defonseca.com/en/terms-and-conditions/), De Fonseca does not ship during the week of 15th August (from the Saturday before 15th August to the following Sunday), during the Christmas holidays (from the Saturday before 25th December to the Sunday after 6th January) and on 10th August.

To return or exchange a product, please follow the instructions on this page: https://www.defonseca.com/en/orders-returns. As soon as we receive the item, we will check its integrity and then proceed with the refund of the amount paid or the exchange indicated (if available).